Privacy Policy
Last updated: May 2026
About This Policy
Connexions Recovery Center ("we," "us," or "our") operates an AI-assisted admissions phone line and CRM platform at app.connexionsrecovery.com. This Privacy Policy explains how we collect, use, and protect information you share with us.
Information We Collect
- Name, phone number, and other contact information provided during a call or via our intake form
- Call recordings and transcripts from inbound calls to our admissions line
- Information about your situation shared voluntarily during the admissions process (e.g. substance use, sobriety status, timeline, and admissions needs)
- SMS messages sent to or from our admissions line
How We Use Your Information
- To respond to your admissions inquiry and follow up with relevant information
- To send you the application link and program information via SMS if you consent
- To maintain records of your admissions process
- To improve the quality and accuracy of our admissions process
SMS Consent & Messaging
By providing your phone number and verbally consenting during a call, or by submitting your phone number through our intake form with SMS consent selected, you agree to receive SMS messages from Connexions Recovery Center related to your admissions inquiry. These may include application links, appointment confirmations, program information, and follow-up messages.
Message frequency varies. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent is not a condition of purchase or admission.
Data Sharing
We do not sell your personal information. We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties for their marketing or promotional purposes. We may share information with trusted service providers (e.g. cloud infrastructure, communications platforms) solely to operate our admissions system. All providers are bound by confidentiality agreements.
Data Security
We use industry-standard security measures to protect your information. Call recordings and personal data are stored securely and accessible only to authorized admissions staff.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at admin@connexionsrecovery.com or calling (440) 999-2494.
Contact
Connexions Recovery Center
12222 Mayfield Road, Chardon, Ohio 44024
Phone: (440) 999-2494
Email: admin@connexionsrecovery.com